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Optical Supervisor in Dartford, Kent, England

Are you looking for a leadership role in optics? Verovian Optical Agency is hiring a permanent Optical Supervisor in South East London to lead a dynamic team and ensure top-tier customer service. This permanent or retained optical leadership opportunity is best suited to someone who can steady the team, protect patient standards and improve day-to-day practice flow.

Source Vision job 303 Pattern Permanent Pay/rate Competitive To be confirmed Discipline Optical leadership
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Public brief

What this role is likely to suit

Verovian Optical Agency seeks a dedicated and driven Optical Supervisor to permanently join the confidential practice team in South East London . This role offers an excellent opportunity to lead and inspire a dynamic team while ensuring exceptional customer service and operational excellence. As the Optical Supervisor, you will support the Store Manager in achieving business goals, maintaining clinical standards, and fostering a collaborative and motivated work environment. The role is presented as a confidential client opportunity, so public details focus on professional fit rather than exposing employer information.

Full public brief

Verovian Optical Agency seeks a dedicated and driven Optical Supervisor to permanently join the confidential practice team in South East London . This role offers an excellent opportunity to lead and inspire a dynamic team while ensuring exceptional customer service and operational excellence. As the Optical Supervisor, you will support the Store Manager in achieving business goals, maintaining clinical standards, and fostering a collaborative and motivated work environment. Job specification - Address and resolve customer complaints promptly and professionally. - Analyse performance metrics and implement strategies for improvement. - Assist in recruiting, training, and developing staff to deliver outstanding performance. - Drive additional revenue by promoting premium services and products. - Ensure all equipment, including the Optomap system, is properly maintained and utilized. - Ensure all staff adhere to company policies and standards, including clinical, operational, and customer service excellence. - Ensure every customer receives a tailored and professional service throughout their journey. - Monitor and maintain stock levels, ensuring the availability of essential products. - Oversee daily store operations, including scheduling, staffing, and workflow optimization. - Promote the use of advanced technology (e.g., Optomap, OCT) to enhance customer experience, with a focus on contact lens services for 2025. - Provide day-to-day support, coaching, and feedback to ensure team motivation and engagement. Candidate requirements - Proven experience in a supervisory or managerial role within an optical environment. - Strong leadership and interpersonal skills, with the ability to motivate and engage a team. - Proficiency in using advanced optical technologies, such as OCT and Optomap, is desirable. - Excellent problem-solving and decision-making skills. - Flexibility to adapt to a fast-paced and evolving retail environment. Why work with Verovian - Fully online registration and onboarding process. - Up to GBP 200 referral bonus [T&C apply]. - Clinical governance and revalidation support. - Free CV review and consultation. - The convenience of our user-friendly app enables you to effortlessly schedule shifts while on the move.

Role scope

  • Support team performance, diary rhythm, patient experience and operational consistency.
  • Coach colleagues around service standards, handover quality and practice priorities.
  • Act as a reliable link between clinical, dispensing and front-of-house colleagues.

What we will qualify with you

  • Team size, reporting line, leadership scope and performance expectations.
  • Rota, Saturday pattern, escalation support and development pathway.
  • Pay package, bonus and progression before representation.

Candidate profile

  • Proven experience in a supervisory or managerial role within an optical environment.
  • Strong leadership and interpersonal skills, with the ability to motivate and engage a team.
  • Proficiency in using advanced optical technologies, such as OCT and Optomap, is desirable.
  • Excellent problem-solving and decision-making skills.
  • Flexibility to adapt to a fast-paced and evolving retail environment.

Benefits and working context

  • Fully online registration and onboarding process.
  • Up to GBP 200 referral bonus [T&C apply].
  • Clinical governance and revalidation support.
  • Free CV review and consultation.
  • The convenience of our user-friendly app enables you to effortlessly schedule shifts while on the move.

Pay, rota and consent

Published pay/rate: Competitive To be confirmed. Setting: confidential optical practice. Before representation, Verovian will confirm pay or rate, working pattern, location expectations, client context and what information you consent to share.